FAQ
Things we get asked.
If you don't see your question here, email us — we read everything.
How long does an order take to ship?+
Most in-stock pieces ship within 5–7 business days from Moorpark, CA. Custom orders take 3–5 weeks. If a piece is between batches, we'll tell you up front.
Where do you ship?+
We currently ship anywhere in the continental United States via USPS and UPS. International orders are case-by-case — email us first.
What's the return policy?+
If a piece arrives damaged or you simply don't love it, you have 30 days to return it for a full refund. We just ask that you reach out before shipping it back so we can issue a label.
Is the wood really reclaimed?+
Yes. Every board we use comes from barn deconstructions, fallen trees, or local salvage. We don't buy newly milled lumber.
Can I see where a specific piece came from?+
We tag each batch with the original source. Email us with the batch number printed on your invoice and we'll send you the story.
How do I care for a cutting board?+
Hand wash with mild soap, towel dry, and oil with food-grade mineral or walnut oil every 1–2 months for the first six months, then twice a year. Never the dishwasher.
What finish do you use on food-contact pieces?+
Food-grade mineral oil mixed with a small amount of beeswax. Non-food pieces are finished with a hardwax oil from Osmo.
Are your products food-safe?+
All cutting boards, trays, serving boards and coasters use food-safe finishes. We disclose materials on each product page.
Do you do engraving?+
Yes — on custom orders. Laser engraving with a serif or hand-script style. Pricing depends on size.
Can you make something to a specific size?+
Usually yes, within the limits of the wood we have on hand. Start a custom order and Priscila will reply with what's possible.
Do you offer wholesale?+
We supply a few small shops in Ventura and LA counties. If you run a store and want to carry us, email local@washwellbio.com with details.
What's a 'batch' on the product pages?+
Every plank we cut from gets a batch number. It tells you when the piece was made and what source the wood came from.
Why do prices vary across similar items?+
Reclaimed wood isn't uniform. Wider, longer or rarer pieces cost more because the raw material costs more.
Do you accept rush orders?+
Sometimes. Rush turnaround adds a flat $40 fee and depends on what's on the bench. Ask before you order.
What payment methods do you accept?+
We invoice by email and accept all major cards via a secure payment link. We never store your card details.
Is my data safe?+
We collect the minimum we need to ship your order. We don't sell or share customer data. See our privacy policy.
Do you have a physical store?+
Not yet. The workshop is in Moorpark and isn't open to the public, but we sometimes do local pickup by appointment.
Can I gift wrap an order?+
Every order arrives in kraft and twine with a handwritten card. We'll add a personal message at checkout — just ask.
What if my piece cracks over time?+
Wood moves. Small surface checks are normal. If a piece develops a structural crack within a year of normal use, we'll repair or replace it.
How can I contact you?+
Email local@washwellbio.com or call +1 (760) 698-3143 between 9am and 4pm Pacific, Monday through Friday.